phyllis92254

phyllis92254

I have purchased coins at level 1984 1986 and 1988 and the game gave me an error message to wait because something went wrong.  I was charged for my purchases but was umnable to use them on the game. I as shown a new game instead of the one I was playing and had to start the game level all over again. 3 purchases and constant errors is unacceptable.  Please help

firebombmarkus

Hi @phyllis92254 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elsa

Hi @phyllis92254, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.