Used the wrong facebook account

mamathwut

I got a new tablet, and had to reinstall the game. I logged in with the wrong account and lost my progress. How do I change the account. If I login and log out, it just reuses the same account.

firebombmarkus

Hi @mamathwut and welcome to our adorable Community 😊 I am sorry this happened to you. I will ask you to fill in the support form here.

https://soporto.king.com/contact

Fill in all the blank spaces and make sure that you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will receive an automated email message. You need to reply to that message and explain your issue in order for the team to reach you.

They will need your game ID so they can look into your account. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

I hope this will help you. Have a wonderful day 🤗

firebombmarkus

Hi @mamathwut and welcome to our adorable Community 😊 I am sorry this happened to you. I will ask you to fill in the support form here.

https://soporto.king.com/contact

Fill in all the blank spaces and make sure that you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will receive an automated email message. You need to reply to that message and explain your issue in order for the team to reach you.

They will need your game ID so they can look into your account. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

I hope this will help you. Have a wonderful day 🤗

Elsa

Hi @mamathwut, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.