boosters are gone

Js6710

game made me login for some reason tonight and now all my lollipops are gone.  Had 40 and now have 3 

PummyRaj

Hello @Js6710, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!!  How did you loose your boosters?  Did you loose them just by logging out of the game OR did you reinstall the App?

Please post back and let us know what happened?  If you tap on "Type your Comment" box located below, you will be able to write back  

Looking forward to talk to you soon.  Have a nice day/evening!

Js6710

Have never logged out, just always click on app and play.  But tonight it had me log in for some reason.  Don’t remember ever having to do that before.  
It brought me to correct level and gold bars are still there. But lollipops are gone. 

marybs_smith

Hi.  I changed my profile photo and then i went back to the game. Then i realized that i have lost my boosters. I had 80  for all the kind and now i have only 3 of them. What can i do?

PummyRaj

Hello @Js6710 and Hearty Welcome to the Candy Soda Community @marybs_smith  

I am sorry to hear about the issue Mary!!  I am not sure why it happened to both of you!!  I will elevate this to the Community Manager and wait for their input on this matter.

Can you both please provide your game user ID number with the help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Talk to you soon!  Have a nice day/evening!

marybs_smith

Hello again!!! 
My ID number is 
9781250323.
Thank you for your help!! 

Js6710

My ID is 5200029685

PummyRaj

Hello @marybs_smith and @Js6710, 

Thank you for providing your game ID   It will help the Team to take a look and inform what happened and why you lost the boosters!!

In the meantime, please check out this article which informs us about "how to safeguard our Boosters"  https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

Just a heads-up!  The Community Manager will be looking into the issue only after the weekend as they are off over the weekend.

Talk to you soon!  Have a great weekend ahead!

CindyM

I have also lost all my boosters. My game ID# 1535024507.
Please look into what happened to my account too.

mloog

Same with me. After an update it asked to login and then boosters were gone. About 40-50 pieces. ID # 1068355770 and fore some reason game in Facebook have always have different nr of boosters, then the game on my iPhone. 

Xarly

Hi everyone,

(And welcome to the Community to those that are new to it!)

This seems to be an issue and we are investigating it as we speak (your reports and IDs are of great help, so thank you all for them!).

I'll follow up with any news around this as soon as I can. In the meanwhile, all I can do is thank you for the patience and apologies for the situation, we are doing our best to solve this.

Cheers,
Xarly

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.