What do I need to do besides quit the game to go pass level 491 I have been stuck for 6 days I have

Letoi3

how do  I get help with this level to move on to the next level/ I have bbeat it 3 times and have played for 6 days. please fix this prob;em

PummyRaj

Hello @Letoi3, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Let's try some Troubleshooting steps first and see if that helps!!
If it doesn't solve the issue, I will elevate the issue to the Community Manager, so that they can help you with the issue!

Please post back with below details...
1) The device you are using to play the game 
2) Are you logged into the game through Facebook OR Kingdom account
3) Your game user ID number with the help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

** TO post back all these details, tap on "Type your Comment" box located below.

Looking forward to talk to you soon & assist you further!  Have a nice day/evening!

Elsa

Hi @Letoi3, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.