What do you do to return the 30 gold bars you took from me after I spend 16.99 and the game freezes

biker10

three different times the game stopped after I bought gold and power to get more moves but took 10 gold each time and I had to refresh 

Crimson_Dawn

Hi, @biker10! First of all, you'll need to post your game ID in this discussion. Check out this link if you don't know how to find it. https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it
Now I'll tag our Community Manager @Xarly to take your game ID and see what happened in your game. Hopefully we can get your gold back! Keep in mind that the King staff is probably out of office for the weekend and probably won't be able to respond until Monday, but, with patience, we'll have an answer to your problem. Welcome to the community and have a great day!😀

PummyRaj

Hello @biker10, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear the issue in your game!!  But, no need to worry because the Community Team has provided some helpful articles with certain links to help us in such instances!!  

Please open this link and go to the last section where it says "Did you receive the Purchase But could not use it?" part and follow the instructions provided there 
https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase#latest

** If you tap on "Type your Comment" box located below, you will be able to write back if you need any further assistance!

Hope you receive your purchased lives back!  Have a great rest of the weekend!

Elsa

Hi @biker10, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.