level 1745 constantly crashes

memyselfandi

It's been crashing with oops message "we're trying to fix error".  Come on nerds, fix it already.

memyselfandi

CRASHED AGAIN!

memyselfandi

STILL CRASHING!

memyselfandi

And CRASH again

memyselfandi

Still not fixed... CRASH!

Billysgirl08

I keep getting this same message. I have completed the same level so many times. Please fix this. I love playing this game, but I am getting so tired of completing the same level over and over. Please compensate me for my troubles. This is not the first time I have complained about the same issue. I have cleared my cache and everything and still the same problem.

PummyRaj

Hello @memyselfandi and @Billysgirl08, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue you are having in your game!!  This is a known issue and some of the players are having this for unknown reasons!!  The King Studio is working their best!!  I think it's taking a bit more than usual to fix this  

Can you both please post below details, so that the Community Manager can escalate it to the King Studio team?

1) The device you are using to play the game;
2) What level are you playing;
3) Are you logged into the game through Facebook OR Kingdom account;
4) Your game user ID number.. you can find it through this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

** If you are logged into the game ONLY through Facebook, please let me know as the above link does not work to find your ID number.

Talk to you both soon!  Have a nice rest of the weekend!

memyselfandi

Hello @Pummy Raj,

Here's the information you requested:

1) HP Pavillion laptop 2-in-1;

2) Level 1748;

3) Logged in through Facebook Gameroom;

4) Id# 2121241565.

And the game is still crashing.

Thank you for looking into the issue.

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Billysgirl08

1. HP laptop
2. Level 653
3. Logged in through Facebook
4.User ID 10190321702

memyselfandi

Well no surprise, not a thing done to fix to fix the crash.