How to get a refund or gold bars

NicholeMakins

The game charged my card then sent a message saying that the site was not responding at this time,  how can I get my money or my gold bars

PummyRaj

Hello @NicholeMakins, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear about the issue in your game and you did not receive your purchased items!!

Please open this link which talks about all kinds of purchase issues.... select the device and the platform, etc., that suits your issue and file your complaint  https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase#latest

Please post back and let us know if you need further assistance.  If you tap on "Type your Comment" box located below, you will be able to write back.  

Hope you will receive your purchased items into your game!  Have great rest of the weekend!

Elsa

Hi @NicholeMakins, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.