I can only see the background of the Level

EReppeto

When I go into Candy Crush Soda Saga and bring up a level to play, (I'm on 405, but it doesn't matter which one) it only shows a portion of the graphics. It's missing all the "pieces" that you are to click on to win the game. Do you have any way to reset me? If there isn't a way, can you set me back to level #1 and I will redo the levels. Thanks!

KingChewy

@EReppeto - welcome to our friendly community. I’m sorry to hear you’ve had this issue. Can you confirm what type of device you play the game from and let’s try some troubleshooting steps. Also please note you need approx 2mb of memory space on your device for it to work properly.

EReppeto

I am on Windows 7, on a desktop computer, using Chrome. (Sometimes I use Firefox) It doesn't work with Internet Explorer either. lol I have plenty of memory, and can play a bunch of the "King" games. Candy Crush Saga and Jelly work just fine. The soda saga is the only one that has an issue.

Elsa

Hi @EReppeto, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.