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Where is my game????

majoortizjmajoortizj Posts: 2 Newbie
in Support
is just gave godkänd to your update and my game lost all the levels! I was in the level 2300 more or less!!!!!! Please help me....
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Answers

  • RegalRenzRegalRenz Posts: 8,494 Legend
    edited August 2019
    Hello @majoortizj and welcome to the community! Please follow the steps in this link to retrieve your levels: (https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep


    I hope this helps!


    There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
    Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.

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  • Hey! Would you like to give us your opinion?

  • majoortizjmajoortizj Posts: 2 Newbie
    Thank you for the answer, but wasn’t because I changed my mobile or similar, was because they sent a message about some changes on the platform and I gave Godkänd. Also I don’t save the progress through Facebook. 

    I’ll really appreciate if someone can help to recover my game, where years that I’ve been playing I a really like it!
    thanks!
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  • RegalRenzRegalRenz Posts: 8,494 Legend
    @majoortizj can you confirm if your game was connected to your King account?


    There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
    Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.

    Flag · Helpful Woah! Sweet Love Haha
  • ElsaElsa Posts: 31,840 Community Hub Moderator
    HI @majoortizj, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    Are you still needing help with your game?



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