Level not acknowledged

AlKefi

Candy Crush Soda
Hi. Today I passed level 2134 at 15:03 CET.
I could not remain online and had to put to sleep mode. 
I reopened the game and level 2134 is still to be done: can you help please? Thanks!!!

Elsa

Unfortunately since there are no stars on that level you are going to have to redo it again.  Sometimes it's the avatar that gets stuck on the level but it still needs to be replayed.

Elsa

Hi @Alkefi, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Is this the error message that you are seeing?  If so, this is a Facebook glitch and we are waiting for them to resolve it.

AlKefi

Hi Elsa.
Thanks for your message. I did not get any error; just, when I went again to Candy Crush, it ignored that I had passed the level. Please note that, in order to complete the level, I had spent 10 gold bars to buy 5 moves. Guess what, the gold bars were not there.
I find what happened unfair and would like to know how to recover my real level status.
Thanks!

Elsa

Hi @AlKefi, are you seeing stars on that level?  

AlKefi

Sorry, I did not understand the question.  This is what I see.

Elsa

Unfortunately since there are no stars on that level you are going to have to redo it again.  Sometimes it's the avatar that gets stuck on the level but it still needs to be replayed.

AlKefi

What a shame