Lollipops and hand switches gone

LollieBear

hello, I had to do a hard reset and delete the app because it wasn’t updating on my iPad. I’ve had to do this before with my iPhone and not had any issues, I just use my login info and everything is restored. However this time when I did it on my iPad I lost all of my Lollie pops, I had around 100! And my striped Lollies and hand switches, I’m not sure how many of these items I had. 
I had spent a lot of time and money purchasing the $16.99 package to win a bunch of Bubblegum Hills. 
Please lmk how I can find my lost items.  

Thank tou for you time and assistance with this matter. 

Best regards, 
Melissa 

firebombmarkus

Hi @LollieBear and welcome to our adorable Community 😊 I am sorry this happened to you. Gold bars are saved on King's servers and can be retrieved. The boosters are saved on the device's memory and this way you can reach them offline. Unfortunately, this also means that if you reinstall the game or change the device you will lose all the boosters. We don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

I know this is inconvenient but it is useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗

Elsa

Hi @LollieBear, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.