Problem with the game

creekie_096

I just bought $1.99 to get 5 more moves because I only had one idea and you gave me a technical problem!!!

Elsa

Hi @creekie_096, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Unfortunately, we cannot handle any purchase issues here in the community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Brink

the game does not, I have updated and upgraded laptop is there not to. 
There's also see Annex, the issue is at stake. 
I have the game already removed and redone, but it does not help.

Elsa

It is a Facebook glitch so we have to wait for them to resolve it.

dwe

I can't go back to my progress because I deleted the game because of storage of my phone

Elsa

Hi @dwe, you can get your progress back by following the steps from here: 

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest