How do I get my money bacK?

John1098

I bought bars in order to get extra turns. Instead the game stopped working, took my bars and never gave me the extra turns. this has happened twice now and I feel this is nothing more than a money making scheme. I will never be buying anything extra after this because the game conveniently stops working, costing me lives and money. You really need to address this issue. 

Elsa

Hi @John1098, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Unfortunately we cannot take care of purchases here in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest