Game freezing when purchasing gold bars

Nikit

when I want to continue playing a round and click on buy gold bars to continue, the game freezes and I have to do a reboot.  When I open the game again my gold bars have been used, but I haven’t been able to play a further 5 moves. 

Elsa

Hi @Nikit,  welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Currently there is a problem with the game freezing and error messages.  Unfortunately, we cannot handle any purchase issues here as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest