I can't purchase everything

edgardom

Hi, after I ask to Microsoft because idnt made any purchase in app. Before the november 2018 all was fine, after I receive a response "it was not possible to purchase". I play the game on my PC Winsows 10 and Microsoft says my account microsoft (---) is not connect withmy King account. You can made the connection? Thanks
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(Edited by CM: Personal information)

KingChewy

Hi @edgardom - welcome to our friendly community. I’m sorry to hear you’ve had this issue.  Tagging our CM to assist and edit your comment due to the personal email.

@Xarly - can you please assist?

edgardom

Thanks Foley1362 !

Xarly

Hi @edgardom!

I've removed your email information from your post as this is a public forum and it's not good to have such information displayed to everyone.

I'm afraid we don't do purchase issues in the Community (for a similar reason as what I said above, purchases are sensitive and cannot be worked on in a public forum like this one). But don't worry!

Just reach out to our Player Support team here (make sure you select the game and topic accordingly) and a member of the team will help and assist you as soon as possible.

Cheers!
Xarly

Elsa

Hi @edgardom, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.