So what exactly happened? Did you had an issue with a purchase? Report this to Player Support so they can have a look at what happened and be able to assist.
We don't handle purchase issues through this channel so if you still have any doubts, check out this link.
Hi @wassy, welcome to our community.
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here.
We always run contests so be sure to enter them for a chance to win gold bars.