Wrong account via Facebook login / Need help

schatzvo

Hello, for some time now my registration via Facebook with a foreign account (husband).  I can not load my score and account, even though everything is stored correctly in my Facebook app.

Can someone help me or has a tip for me!?!

 Thank you

 schatzvo 

QueenB

Hi @schatzvo, do you happen to play on an Apple device or Android? 

Welcome to the Community by the way 😊

QueenB

Thanks for confirming @schatzvo🤗

Can you try the following on your device:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes please 😉

QueenB

Hi @schatzvo, do you happen to play on an Apple device or Android? 

Welcome to the Community by the way 😊

schatzvo

Hi @QueenB, IT happens on ä Apple device (IPhone 8+).

QueenB

Thanks for confirming @schatzvo🤗

Can you try the following on your device:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes please 😉

schatzvo

@QueenB thank you very much it worked and i can play on my account again happy 😀🤗