Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.
We're very sorry for your problem๐ญย
We're very sorry for your problem๐ญย
Read here how you can get the refund.
Even after doing this, if your problem is not resolved, please contact customer careย https://soporto.king.com/contact
They want your game ID, So see here's how you get your game IDย https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
![Image: https://us.v-cdn.net/6030983/uploads/editor/ll/wppafm3sthwi.png](https://us.v-cdn.net/6030983/uploads/editor/ll/wppafm3sthwi.png)
![Image: https://us.v-cdn.net/6030983/uploads/editor/ll/wppafm3sthwi.png](https://us.v-cdn.net/6030983/uploads/editor/ll/wppafm3sthwi.png)