We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗
We're very sorry for your problem. 😭
In the case of Android and i-phone, your collected booster is stored in the device memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.
Perhaps you had app crash when updating App.😭
However, Gold bars and your game progress will be returned, as it has been possible to sync.
Here are some tips for not/less facing this kind of problem in the future,
Make your device software auto update.
Make your game app auto update.
Don't open game when battery below 25%
Don't accept incoming call when you playing this game.
Close all background running app before start this game.
Make free device internal memory up to 2 GB
Keep RAM free.
For more information please read here https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters/p1?new=1
For more information please read here https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters/p1?new=1
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Have a good day.
