How can I recover my Facebook acount is asociated to the game again?

Gabrielica25

Hello everybody!  I have always played with my account linked to my Facebook account. I recently opened another Facebook account and the game has been synchronized with the new Facebook account so I'm back on level one and can't find how to retrieve my old Facebook profile. How can I recover it? I hope you can help me fix it. Thank you very much!

mysticalmysty

Hi @kandie1 to get your progress back you can just follow all the instructions from this link : https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back hope it all sorted out for you 🤗

Sukanta_Biswas

Hi @Gabrielica25
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗 

You don't worry. Because your game is not synced to another Facebook because you already synced to a Facebook.😊To help you out I need to know what device you're using for the game.
Let me know.. 

kandie1

I recently bought a new phone i have always played logged into Facebook im in the 2500 levels. I just linked candy crush to my new phone and it has me on level 1
Why can you help me recover im not gonna start over

mysticalmysty

Hi @kandie1 to get your progress back you can just follow all the instructions from this link : https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back hope it all sorted out for you 🤗

Gabrielica25

I have solved my problem with your help!!!
Thanks so much!!!

dukedapper

Hello everybody!  I have always played with my account linked to my Facebook account. I recently opened another Facebook account and the game has been synchronized with the new Facebook account so I'm back on level one and can't find how to retrieve my old Facebook profile. How can I recover it? I hope you can help me fix it. Thank you very much!

QueenB

Hi @dukedapper, welcome to our Community

As it is not possible to sync Facebook accounts, you will have to get in touch with the Support team so they can help as they need to manually restore your game associated to your new Facebook account.

Tap on the "Contact Us" button on the bottom of the page so you can get help:

parth

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