screen is black after done loading

melodyr06

after game loads , screen is black, still hear music but cant find levels

candycrushinit

Hello @melodyr06 and welcome to the community! The Soda Team is working really hard to find a solution to your problem. I’m sorry if this affects your game. I think it’s affecting Apple and Android players. Please be patient as the Team tries to fix this problem to provide you better experience. Thank you and have a Sodalicious day!


Vote for more fragments for Characters/Costumes in Candy Friends here: https://community.king.com/en/candy-crush-friends-saga/discussion/261796/more-fragments-for-characters-costumes#latest


Vote for a “Win Moves” option for when a Bomb explodes here: https://community.king.com/en/candy-crush-friends-saga/discussion/265269/win-moves-for-when-a-bomb-explodes#latest


Vote for a Gold Bar wheel here: https://community.king.com/en/candy-crush-friends-saga/discussion/265596/gold-bar-wheel#latest

PummyRaj

Hello @melodyr06 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear about the issue in your game!   

Unfortunately, there was a technical issue with the game which is impacting many players!  The game developers are aware of this issue and are working hard to find a resolution as quickly as possible!  Until this issue gets fixed, you will probably encountering this issue if you continue playing the game.

Hence, I would suggest you to explore other King games in the meantime, where you can get some great fun challenges while you wait!  Candy Friends and Candy Jelly are some of the great games that I too play

Thank you very much for understanding and for your patience while the team fixes the issue!!

Hope the issue gets fixed soon and you will be able to enjoy your game again!  Have a great day/evening!

NOTE:  I will close this thread as I am directing you to the MAIN LINK for you to keep an eye for any and all updates on the issue!!