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Sent back to level 1

deafinegandeafinegan Posts: 7 Newbie
When i log into Candy Crush on my iPhone via Facebook it is taking me back to level 1.  I am on level 1241 and it works fine on my iPad.  I tried logging off and back on with the same results.  How do i get back to my current level?

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Hi @deafinegan
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    This is likely, because you are logged in to another Facebook on the device. Check your avatar and let me know.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • Hey! Would you like to give us your opinion?

  • deafinegandeafinegan Posts: 7 Newbie
    my avatar is not right on the game however my phone is logged into my facebook app correctly.
  • deafinegandeafinegan Posts: 7 Newbie
    and i log into my Candy Crush game fine with facebook and get the correct game settings
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Please show me a screenshot of your game map.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • deafinegandeafinegan Posts: 7 Newbie
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    @deafinegan
    Sorry to say that You have posted in the wrong place.
    Look at the home page, there are different doors for each game.select specific games, and ask your questions.
    home page here https://communities.king.com/ 
    You don't need to post new ones, your posts will be moved to the right place.

    According to the first screenshot, the game is not logged in or you are logged out. Sometimes the app is corrupted but this problem can occur. If you have difficulty logging in, you will need to uninstall and reinstall the app.You will regain the game progress but lose the boosters.
    Let me know. 

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • LexbanLexban Posts: 5 Newbie
    I have the same problem. A family member logged in their FB on my phone and then logged back out. Now pet rescue and 2 other King games connect to her FB and i lost my progress. I tried to remove the game ap but it’s not working 
  • deafinegandeafinegan Posts: 7 Newbie
    That’s not my issue. I’m logged into Facebook as myself. Candy crush works fine. Only having the issue with soda crush. 
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    That’s not my issue. I’m logged into Facebook as myself. Candy crush works fine. Only having the issue with soda crush. 
    Your game app may have been corrupted and the new install will fix the problem.😉

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • LexbanLexban Posts: 5 Newbie
    But that’s my issue. Any help would be greatly appreciated
  • LexbanLexban Posts: 5 Newbie
    I have had this issue with Pet rescue for months, then it happened with candy with friends and it just happened yesterday with soda crush. Last year it happened with candy crush but I was able to fix it. Any ideas ?
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Lexban said:
    I have had this issue with Pet rescue for months, then it happened with candy with friends and it just happened yesterday with soda crush. Last year it happened with candy crush but I was able to fix it. Any ideas ?
    What device you're using for this game?

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • LexbanLexban Posts: 5 Newbie
    I’m I’m having the issues only on my iPhone. The iPad is fine. 
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Lexban said:
    I’m I’m having the issues only on my iPhone. The iPad is fine. 
    Uninstall facebook app from i-phone then follow here 👇
    From a Home screen, navigate: Settings Settings Icon > Passwords & Accounts.
    Note If unavailable, navigate: Settings > Accounts Passwords.
    From the ACCOUNTS section, tap an facebook account.
    Tap Delete Account (at the bottom; may require scrolling).
    To confirm, tap Delete from My iPhone.

    Restart device > Install facebook app > Log in.
    Then connect the game with Facebook.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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