Game down

abraabra Posts: 18
My game crushed down three days ago. I stopped and restarted the app a few times and updated the software of my mobile,   but it still don't work
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Answers

  • ElsaElsa Posts: 20,944 Superstar
    Hi @abra, welcome to our community.  Is it freezing or not opening?  Please give me more details and also where you are playing the game - computer or mobile device?
  • abraabra Posts: 18
    Hi Elsa, thanks for your reply! The game starts, the King Logo appears and after one or two seconds it closes with the message "Candy crush stopped". I play it on the mobile 
  • ElsaElsa Posts: 20,944 Superstar
    OMG!  So the game doesn't even open for you correct?  You definitely have to do some troubleshooting.  The best solution is to uninstall and reinstall the game but when you do you are going to lose all lives and boosters because they are only saved on your device.  The gold bars will remain. 
  • abraabra Posts: 18
    Thanks Elsa! But I'm not connected to Facebook. If i now uninstall and reinstall the game, won't I have to start with level 1?
  • ElsaElsa Posts: 20,944 Superstar
    Have you been playing through the Kingdom on your device?  If you haven't played on Facebook or the Kingdom then you might have trouble getting your progress back.  They save your progress on their servers.  If you have been playing through King then your progress should come back after the reinstalling.
  • Cyndie_MitchellCyndie_Mitchell Posts: 10
    Hi Abra!  Same exact problem here at what sounds like the exact same time, and no matter what I do I can't get the game to load anymore.  I connected to FB so that I'd have at least some kind of backup for the game, but they are different.  The level and the gold bars seem to be the same, but the booster and lives are different. I pretty much always play ONLY on my mobile and never interact with the FB community for this game.  I only go to FB if, at times like this, I can't get things happening on my mobile and want to make sure that FB has my most recent level.  I have an old android.  A Samsung Galaxy S3.  I have a feeling this might have something to do with it.  How about you?  Were you able to get your problem solved?
  • abraabra Posts: 18
    I'm really lost....I tried the uninstalling/reinstalling with Candy Crush Saga, which I only play sometimes and which crushed down at the same time like Soda and the problem is still the  same after new installation, I can't open it! All other games are working. Do you have any more idea?
  • ElsaElsa Posts: 20,944 Superstar
    The only other thing that I can think of is that maybe their server is down right now.  Try to open the game in a few hours to see if it works.  Please let me know. 
  • Cyndie_MitchellCyndie_Mitchell Posts: 10
    I haven't tried uninstalling... I'M AFRAID!  I think it has something to do with my phone being old.  Something like this happened once before.  First, the game started playing kind of funky, then this happened, and it turned out that, for some reason it had stopped updating.  Once I updated the game, it came back fine.  This time, I noticed the game started slowing down and pixelating when I played, and then the dreaded message, "Candy Crush Soda Saga has stopped working."  This time I knew to look to see if it had been updating and it HASN'T.  I checked my settings and I am set to update automatically, but the game hasn't updated in like a little over a week.  No idea why.  So, the only thing I can think of is to start fresh, but since you've already done that, without success, I have no idea.  I'm on level 1945!
  • ElsaElsa Posts: 20,944 Superstar
    @Cyndie_Mitchell if you are playing on a mobile device and somewhere else you won't have the same number of lives or boosters because when you get a reward from a challenge on your mobile it is saved just to your mobile so it won't sync across all devices.  The only thing that should sync is your progress and the gold bars.  I could suggest to uninstall and reinstall the game on your mobile device but if you do then you will lose all lives and boosters since they are only saved to that device. 

    I just thought of something else guys!  If you are both trying to access the game through Facebook it might be a Facebook problem.  I don't play any of my games through Facebook at all!  Too many glitches so I only play through King.  If you can get into your game try to log out of Facebook and connect with King.  If you need help with that please let me know and I'll give you further direction.
  • abraabra Posts: 18
    @Cyndie: I also use an older mobile, a Samsung A4 mini, I use this one  just for the games and also think it might depend on this, because I installed CC Soda new on my "normal" mobile a few hours ago as a test and it works. But I don't understand why the problem only occurs with these two games, other King games are working.

    @Elsa: I don't even have a Facebook-Account, so this can't be a problem there

  • ElsaElsa Posts: 20,944 Superstar
    Ok so thanks for the update on Facebook.  Maybe you are right!  Maybe it is an older device problems.  Could it be that there isn't enough storage?  Sometimes that can affect the games too.  I'm not sure why it might only happen to one or 2 games but perhaps it's in the game itself and not in King.
  • Cyndie_MitchellCyndie_Mitchell Posts: 10
    I logged out of FB and back in, no change in mobile. Uninstalled and reinstalled CCS on mobile, no change.  I have tons of room on my phone so storage isn't the problem.  It just stopped working end of September and I haven't been able to get back in since.  I will click on the game, it will go to the bright orange screen and say loading, then I get the message, "Unfortunately, Candy Crush Soda Saga has stopped."  I would've thought it's because it stopped updating the game, but now that I've uninstalled and reinstalled, I assume I have the most current version of the game, and it's still not working, so, I don't know, it must be this particular phone. 
  • abraabra Posts: 18
    It's on a SD card with a lot of storage left. One thing I forgot: The problem with CC soda began after an automatically update on tuesday and in the meantime CC saga made an update, says the play store, but there was no change. The software of the mobile was updated on thursday too
  • abraabra Posts: 18
    @Cyndie, Elsa: If it might be a problem of the game in older mobiles,  might have King maybe a solution?
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