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Having Internet connection - (collecting information)!

CarolinaKong

All week it's told me I don't have an internet connection and I can't get my rewards or see progress in the race. Only happening with this game and no others. Please help

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Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

QueenB

@CarolinaKong, sorry this is happening to your game

Since you mentioned having an Android, it's worth trying to clear the Google Play Store cache as well.

First, delete the game app and then reset the Settings in the Google Play Store app:

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Restart the device and download the game again. Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.

Let me know how it goes

CarolinaKong

Deleted and reinstalled the game. Still no internet connection and now I've lost my daily streak! Went from 122 days to 3! I'm about to delete the game permanently and will never play again. Android phone. Soda is the only game with the problem.

vegasjojo

I'm on an old windows 8 pc. Everything else works except this one game. Plenty of other games out there that work correctly all the time.

QueenB

Hi @pis, glad to hear the issue has been solved but which level are you supposed to be on and can I have your User ID so I can get Player Support to get you back on track.

Thanks

pis

Sooo. I did the reinstallation. And lots 4 levels? Can I get back to where I were?

pis

I have a screenshot showing where I am in the game. So if I unistall the Soda app game, isthere anyway I can get help to retrieve my game arter er installing the app if its not working?

Lisamarie0202

It will go back to your level once you sign back in with Facebook. It connected me back to my level but that's it

pis

Hi. I have the same problem. If I re install the CC soda app, can I loose the place I am in, 1364. Dont wanna risk that

Lisamarie0202

Well mine isn't very disappointed

memeh

thank you, I had to uninstall all king games and reinstall but all progress came back and all is working fine

QueenB

Oh, so you have this issue on 2 different games 🤔

Have you tried reinstalling the game app? I was able to locate your game record so all you need to do once you have deleted the game app and installed it back again, is to connect it to King account using this email address: xxxxxxpman@gmail.com.

This will allow you to sync your game again and hopefully, the issue will be solved as well.

NOTE! Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Let me know how it goes

memeh

This is from saga too.....

memeh

QueenB said:

Sorry to hear you're having this issue but it would be of great help if you could provide some more details, like which device are you all playing on, Apple or Android so I can collect enough information to be able to investigate further.

Some of you have mentioned Android, can you guys please try clearing the Google Play Store cache:

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

For Apple device, try the following:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes and which device you had the issue on, thanks

Thanks for your reply, i am using an IOS device.
I do not have a facebook account i always log in through my king account.
I have followed the above steps and cleared the cache. I restarted my iPad and still nothing.
I can log into my king account through safari but the app just keeps saying connection error.
I also cannot log in to my king account through the app because of the connection error.
We have lost a weeks worth of rewards here

QueenB

Sorry to hear you're having this issue but it would be of great help if you could provide some more details, like which device are you all playing on, Apple or Android so I can collect enough information to be able to investigate further.

Some of you have mentioned Android, can you guys please try clearing the Google Play Store cache:

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

For Apple device, try the following:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes and which device you had the issue on, thanks

memeh

Still saying no internet connection this has been over a week now. Does anybody know how to rectify please?

wifeboss43

it it’s been saying no internet connection for two days it’s making me replay levels I’ve already passed over again. I have internet and WiFi on my phone.

dillow92

Still having problems saying no internet conection and i cant do the race or even collect prizes and its not just this game its all my candy crush games by king i love playing the games please help and i guess it did happen after my upgrade and i have a android phone

TinaL

I have the same issues today 10/8/19. After updating to the latest iOS update on iPad, the game is telling me I have no internet. I do have it as I’m able to stream and get/send emails. Must be related to iOS update?? It worked fine right before the update...

yammyxx

Ive got the same problem as well,