Lost levels

Tramper

I was on level 997. I reset phone but lost over 600 levels when I logged in via Facebook. Can I get levels back ?

Sukanta_Biswas

Hi @Tramper
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Your game was probably malicious, but you went ahead with the game app without fixing it. So your game progress is not fully synced. Check the App status on your Facebook, if your game is active, you should contact our Care.

Please contact the customer care here https://soporto.king.com/contact
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

They want your game ID, So see here's how you get your game ID.