Lost my progress

ibaslp2

Lost my progress with the recent iOS update.  I can sign in with Fb but my photo is not there plus the lost progress. 

PummyRaj

Hello @ibaslp2 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!  Please follow this link to restore your level progress  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

You can probably get back your picture too!  Please post back and let us know how it went!

** IF you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out!  Have a great rest of the day/evening!

romond

Lost levels please help

QueenB

@romond, @PummyRaj has provided some steps to try out above, have you tried it?

serz

(Unsupported language) Здравствуйте. Я не использую fb как мне восстановить мои достижения. 

PummyRaj

Hello @serz Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to say that the Community supports English language ONLY for everybody to communicate and understand better.  Hence, post your comment again in English, if it is pertaining to "Loosing the level progress in your game"!  

If it is something else, please post a new question through this link https://community.king.com/en/candy-crush-soda-saga/post/question/support-ccss

Thank you and hope to talk to you soon!  Have a great rest of the day/evening! 

Bhanuchandar

I was re install the game all my progress gone

PummyRaj

Hello @Bhanuchandar Hearty Welcome to the Candy Soda section of our friendly King Community   

I am sorry to hear about the issue in your game!  Please follow this link to restore your level progress  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  Please note that they can restore all those levels with only 2 stars, but cannot give highest scores that you have achieved in the levels! 

Hope this made sense and clarifies!  Please post back and let us know how it went and also if you need further assistance. 

Hope everything works out fine!  Have a great weekend ahead!