Lost progress

janetbebopjanetbebop Posts: 2
My I phone suddenly has me at level 1 on Candy Crush Soda and I was at 2000+

Answers

  • PummyRajPummyRaj Posts: 5,379 Superstar
    Hello @janetbebop Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!  Please follow this link to restore your level progress  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

    2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  Please note that they can restore all those 2000 levels with only 2 stars, but cannot give your previous highest scores that you have achieved in the levels!

    Hope this made sense and clarifies!  Please post back and let us know how it went and also if you need further assistance. 

    ** IF you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Hope everything works out fine!  Have a great rest of the day/evening!

  • savvyrowesavvyrowe Posts: 1
    Exact same thing happened to me yesterday! I was on level 800 something with Candy Crush Soda.  Today i am back at level 1. So disappointing. I’m not starting over.. too irritating. 
  • ElsaElsa Posts: 20,894 Superstar
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.  
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