Lost 10 gold bars and did not receive 5 extra moves. How to recover my good bars?

tinaQua

While playing Level 2166, I wanted additional moves. It took 10 gold bars but didn't give me my 5 additional moves. Also supposed to get 30 min of life. What happened to my gold bars?

QueenB

Oh no, sorry to hear about this @tinaQua🙁

Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps  

Elsa

Hi @tinaQua, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.