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Lost 10 gold bars and did not receive 5 extra moves. How to recover my good bars?

tinaQuatinaQua Posts: 1 Newbie
While playing Level 2166, I wanted additional moves. It took 10 gold bars but didn't give me my 5 additional moves. Also supposed to get 30 min of life. What happened to my gold bars?

Answers

  • QueenBQueenB Posts: 6,944 Community Manager
    Oh no, sorry to hear about this @tinaQua๐Ÿ™

    Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support.ย 

    Contact our Player Support team here.

    Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

    Include your Game ID on the message - This link will help you find it.

    Note! It can take up to 72h before receiving a reply.


    Hope this helps :)ย 




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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 31,840 Community Hub Moderator
    Hi @tinaQua, welcome to our community.ย  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.ย  We always run contests so be sure to enter them for a chance to win gold bars.


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    ย * Check out my stories *

    ย *A guide to help you locate the different areas in the community!*

    #ChoosetoChallenge: Itโ€™s the Womenโ€™s Month in the King Community!


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