Lost my progress- can this please be fixed?

sscar

My phone glitched and I lost all of my progress on Soda saga.
I hadn’t linked it to Facebook.
Is it possible to get my progress back?
I was on level 921 😀😀

firebombmarkus

Hi @sscar and welcome to our adorable Community 😊 Was your game connected to a King account? Please follow the steps on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

sscar

Hi!
it wasn’t connected to anything unfortunately 

firebombmarkus

@sscar I will have to ask you to fill in the support form here https://soporto.king.com/contact

Fill in all the required information and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will receive an automated email message. You have to reply to that message and explain your issue in order for the team to reach you. If you don't reply, they won't reach you at all.

To look into your account they will need your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

I hope this will help you. Have a wonderful day 🤗

Elsa

Hi @sscar, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.