Lost my level

Bobomango

I lost my level of my game, I played over 3 years, I was at level 2149 today and continued log in for 113 days, my game app frozen this afternoon. then  I try get out and in the game couple times, but it doesn’t work. Now I am back to level one 

firebombmarkus

Hi @Bobomango and welcome to our adorable Community 😊 I am sincerely sorry that this has happened to you. Was your game connected to a King or a Facebook account? If so, please follow the steps on the link below and let me know if they helped you.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I really hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elcaracas36

Hola conmunity king estoy triste me robaron mi celular y perdí mi regalo diario número 99 estoy de vuelta al número 1 no es justo me pueden ayudar plis 

firebombmarkus

Hi @Elcaracas36 and welcome to our adorable Community 😊 We use only the English language here so we can provide more help. Please post in English and we will do our best to help you. You can use a translator if necessary. Thank you for your understanding. Have a wonderful day 🤗

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.