Lost bonuses

santyty45

I opened my app and there were no more lollipops or anything (3 of each instead of about 75 each)

PummyRaj

Hello @santyty45 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about this weird issue!!  I have seen the same complaint few weeks ago and I have escalated it to our Community Manager.  Let me see how they have helped the player and get back to you with any information I can find!

In the mean time, please provide below details ---> 
1) Device you are using to play the game;
2) What version you have right now;
3) Your game user ID number, which you can find through "This LINK"

** IF you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great rest of the day/evening!

Elsa

Hi @santyty45, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

To add to what @PummyRaj wrote, are you playing on a mobile device?  If so, you can lose your lives and boosters any time there is a game update or an operating system update.  These are only saved to your device so any changes can cause you to lose them.  Also uninstalling and reinstalling the game will cause that too.  Unfortunately, King cannot reimburse you for boosters that you won as a reward in an event but if any were purchased then please let us know so that we can direct you further.