Can You transfer my Old Game Level to my New Login?

allwee

Hi, I'm already logged in a lot of Years ago, but my Facebook account is blocked, an my old Email is cancelled.
Please can You transfer my Level to the New Account here?

My OLD Account whas:

** Removed by CM - Private information ** 

Thank You in advance

Alfred ** Removed by CM - Private information ** 

PummyRaj

Hello @allwee Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!  But, I do not think it is possible to transfer our game progress from one account to another!!  

May be you can try to contact the "Player Support Team" and request them to help you out!  I am not sure, how much possible it would be, but, you can definitely try  

Since you have not specified which device you are using.. I would suggest you to go to this link to contact the "Player Support" team --->  https://soporto.king.com/contact  --->  You will have to fill out a form at this link. While filling out, follow these below steps::
** Make sure to enter your name, email ID and the game name in provided slots;
** Enter the Topic as "Problems with my Game";
** Enter the Sub-Topic as "New Content"; 
** Explain about the issue at "Tell us what you need" and "Submit" the request!

You will receive an automated response immediately, but it might take a bit time for you to hear from an actual team member.  Please be patient as they might have many other complaints to take care of.  If you have not heard from them after 3 days, you can send an email to that automated email which you have received initially! 

Hope everything works out and the team will be able to transfer your game progress to another account!! 

I am tagging my friend and Superstar @Elsa to inform and assist with anything else that I might have missed   

Thank you for posting in the Community!  Have a great rest of the weekend!

Elsa

Thanks for tagging me @PummyRaj.  I never got the notification that you tagged me.

@allwee, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

First of all, I want to warn you that you need to go back into your message and delete your personal information.  Take out your phone numbers and email addresses.  You never know who could be watching the community for information like this.

Regarding your progress.  It's great that you now have a new account.  Please follow the steps here to help you get back on track.  Please let me know how you make out. 

Elsa

Tagging @Xarly and @QueenB to please help the player here.  I asked her to go into her message and take out her personal information.  She sent me a PM and we exchanged print screens and she can't edit this message.  Can one of you please take out her personal information.  Thanks.

allwee

Hi, You mean Progress so that I answer You here? I dont understand not so good English?

allwee

You can see, in my Answer I have no this edit Button, when I push, it's writing 1 Day

Elsa

Yes I want you to answer about your progress here.  They will take care of editing all your personal information tomorrow.

allwee

OK, Thanks for Help.

QueenB

@allwee, I've checked with Player Support and they have received your email, however, you need to reply back to the automated response that you got Ticket #8713190.

Reply and inform that you have changed the Facebook account and need help to move your game progress.

Hope you'll get help soon   

Elsa

@QueenB thank you for taking out his personal information!