lose all my computer game playing

andreasantos

I don't know what happened, I was at level1700 and out of nowhere I came back to the beginning of the game, I lost everything I was playing, I was playing on the computer

andreasantos

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andreasantos

I don't know what happened, I was at level 1700 and, out of nowhere, I went back to the beginning of the game, I lost everything I was playing, I was playing on the computer

Elsa

Hi @andreasantos, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.  

Were you playing the game through Facebook or King because they save your progress on their server.  If you haven't I am going to suggest that you create a King account by following the steps here.

Once you have the account, please follow the steps on here to help get your progress back. 

andreasantos

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andreasantos

Good afternoon Elsa.

thank you for the affection you received me, I play for my computer, when I bought the pc, I already had this game, for facebook I am only at level 350, and already for the computer was at level over 1700 on average, I lost everything.

Elsa

On the computer where you are over 1700 levels was that through Windows 10?

andreasantos

yes! Elsa

Elsa

I had a feeling that it was Windows 10 when you said that it already had the game.  It's not the game version that you need.  I had a problem once with that and thought it was the actual game until a community manager told me that it wasn't.  You have to go into the Microsoft store (the shopping bag) and search for the game and then install it.  What happened to me is that I wasn't getting the updated new levels.  Once I installed this game version everything was fine.

andreasantos

Good evening! Elsa

I had it already installed on the computer, I had to detach it and installed it again, but it was in the same situation. Can I reverse this situation?

QueenB

@andreasantos, can you send me a screenshot of the game map showing your avatar so I can have a closer look? For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks  

Elsa

So are you trying to say that you want Facebook and Windows 10 to be at the same level?

andreasantos

Good morning Elsa, thank you very much for your attention.

my dear me on facebook I'm at level 358,

Already by windows 10 was level 1700 more or less this, I played the night, when it was the other day, out of nowhere had restarted the game. I fought so hard to reach that level, out of nowhere to lose everything and sad.

thanks

andreasantos

Good morning QueenB!

I do not know what is my avatar, because if everything was deleted, the game restarted now I returned to level 1, which was level 1700 or more,

thanks