for the second time, lost money

heartinnh

I used 9 bars to buy 5 lives, subtracted from my account, still zero lives, did it again, now 18 bars, still zero lives...what gives......I'm tired of this happening again and again

QueenB

Welcome to our Community @heartinnh and sorry to hear about this but we don't handle purchases in the Community. 

Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps  

QueenB

Welcome to our Community @heartinnh and sorry to hear about this but we don't handle purchases in the Community. 

Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps  

Elsa

Hi @heartinnh, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.