Games freezing

Tazziegirl

Candy crush and farm heroes both freezing. I uninstalled and reinstalled apps but still frozen

QueenB

Sorry to hear you're having issues with the games @Tazziegirl

Which device are you playing the games on, Android, Apple, Kindle? Doy you know if your device has enough storage and RAM to be able to handle game apps?

Tazziegirl

Hi using android and yes have enough memory. Frustrating as you purchase bonuses and cannot use them so you are losing money 

QueenB

If reinstalling did not help, get back to us with the following details so we can look into it:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.