Lost my levels progress

samumal

I am connected with FB and lost everything now it starts on level 1

firebombmarkus

Hi @samumal and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

firebombmarkus

Hi @samumal and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

samumal

I did the steps and nothing still the same. Know when I go to the FB setting go on gaming it show candy crush as active. So I don't know what to do now.

QueenB

@samumal, what happens when you try reconnecting your game app to Facebook? Do you get any error message? Do you also have a King account and have you tried connecting to it?

May I have your User ID and which level are you supposed to be on? 

samumal

User name is samumal

firebombmarkus

Hi again @samumal What we actually need from you is your user ID, not user name. You can find your user ID by following the steps on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it