Game froze

rosecourt

I was playing then all of a sudden the game froze, when I got back into it I had gone from level 1049 to level 1, I don’t want to start over

QueenB

Oh no, sorry to hear about this @rosecourt

In these cases, you'll just have to force close the game app and start over as the level did not get recorded and it's not possible to get you to pass a level that has not been recorded as a win. 

Make sure you have the latest game app version installed and try not to have may apps running at the same time.

If this keeps happening, reinstalling the game app is a good idea to, but note that you will lose any saved lives and boosters so try using these first if possible.

Make also sure you have at least 2 GB of internal storage available on the device as the game app needs it as there is a lot of graphics to handle.

I hope this will help but if it does persist, get back to us with the details of your device so we can look into it.

Have a great day