Payment taken from bank account no rewards

Mammy2408

I bought a 3.99 GBP pack from store it told me I had no Internet connection but the payment is taken from my bank 

QueenB

Welcome to our Community @Mammy2408

Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps  

QueenB

Welcome to our Community @Mammy2408

Sorry to hear about this but we don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps