Why am I unable to see any candies on the screen level 436.

eagleplay

When accessing Candy Crush Soda on Facebook the screen is blank. I can see the suggested move by the game but do not see the candies, this is level 436 if that has any thing to do with it. I have not been able to play for weeks and frankly I am very unhappy about it and I do not want to play the game on any other device!

candycrushinit

Hello @eagleplay and warm welcome to the community!

Can you show me a screenshot please? That way I can see what the problem is with your current level. Then what you can do is restart your device and open it and go to the level you’re on. 

I hope this solves it. Have a marvelous Monday!

QueenB

A screenshot would be awesome 😉👍

eagleplay

Please see attached

QueenB

Thanks @eagleplay👍

We can explore several ways to solve this problem. Could you please first try the following steps:

• I recommend that you, first of all, try playing in another browser (E.g if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa). 

• Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.  If the browser is not up to date then simply click on the Update button to install the latest version. 

• You can also double-check on this page https://html5test.com if your browser is optimized. Your browser should score at least 450 points if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

• I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance. 

• Now make sure that you clear the cache regularly: https://clear-my-cache.com/windows.html

Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU

More further information about HTML5 please check out this amazing page here