Candy Crush soda closes out when I get the move rush. This happens on my iPad. Please help!

shell1020

The game keeps closing out when I get the move rush.  Getting very frustrating. Thanks

QueenB

Awesome, thanks @shell1020👍

Could you please check the App Store as a new update got released yesterday which should improve the freezing issue, you should have version 1.152.13.

Hope it helps  

shell1020

Thank you so much. I can play the game again!💕

QueenB

Sorry to hear about this @shell1020😟

Do you mind coming back with the following details so we can investigate further?

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.

Thanks

shell1020

Hi,
The model # is ML0N2LL/A
The version is 13.2
The game app version isn1.152.12
27.9GB of 128GB used

Thanks
Michele

QueenB

Awesome, thanks @shell1020👍

Could you please check the App Store as a new update got released yesterday which should improve the freezing issue, you should have version 1.152.13.

Hope it helps  

shell1020

Thank you so much. I can play the game again!💕