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Where are my friends?

chezgalahchezgalah Posts: 2 Newbie
in Support
I have a new PIXEL 3A phone. When I transferred data from old SONY I lost all the other players. How can I get them back? Thanks
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Answers

  • firebombmarkusfirebombmarkus Posts: 13,120 Sweet Legend
    Hi @chezgalah and welcome to our adorable Community 😊 Was your game connected to a King or a Facebook account? 
    The only way outside is inside. Namaste 🙏🏻

    Level search box - Candy Crush Saga
    🌈
    Portal to navigate between levels - Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
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  • Hey! Would you like to give us your opinion?

  • chezgalahchezgalah Posts: 2 Newbie
    OOH, good question. Maybe Facebook? Never took much notice....Can you help anyway?
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  • QueenBQueenB Posts: 6,944 Community Manager
    Did you connect the game app on your new device to Facebook so your progress can sync? In order to see other players to ask for help, the game app needs to be connected to either Facebook or a King account. 

    Try connecting the game app and see how it goes. 



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