Game issues

jmoore573

My game has frozen 3 times in a row and it’s when I have beaten the level. Why does this keep happening 

PummyRaj

Hello @jmoore573 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!! 

1) Can you please tell me which level was it that you were playing?

2) Did the levels contains the "Jelly Cake" in it?  Is the "freezing" happening because of that?  If so, you will have to install the current update for the game App, and your game will be back to normal  

3) Did your game froze after you saw the "winning scores" on the board?  If it is not a particular level and the whole game, then we can try some "trouble shooting steps" and see if that helps!  

Please post back and let me know, so that I can be of further assistance to you!  If you tap on "Type your Comment" box located below, you will be able to write back.  

Looking forward to talk to you soon!  Have a great rest of the day/evening!