We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗
We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
What device you're using for the game?
What is your Game version ?
What is your Game version ?
Did you connect the game to Facebook or the Kingdom?
Let me know, I'll ask you to do some troubleshooting checks.