Level 1394 keeps freezing

juliet67

Hi a lovely I’m currently on keeps freezing and it’s been like that since friday

firebombmarkus

Hi @juliet67 and welcome to our adorable Community 😊 I am sorry you are having these problems. Can you please tell me which device and operating system are you using for playing your game? Which version is your game?

juliet67

Hi it’s the candy crush soda and I’m playing it on an iPhone. I deleted the game and it’s returned me to level 2. I never used to save it under Facebook 

firebombmarkus

Hi again @juliet67 Thank you so much for this information. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗