Hello @jessica85 Hearty Welcome to the Candy Soda section of our friendly King Community
I am very sorry to hear about the issue in your game!! Just went back took a look at this level.
And just as I suspected, this level has "Jelly Cake", and the freezing is caused by the explosion of those Jelly Cakes.
So. to get out of this glitch, all you have to do is simply install the update version 1.152.13 that should be available on your device
Your game will be all set now. Please post back and let me know how it went... if you tap on "Type your Comment" box located below, you can write back.
Hope everything works out! Talk to you soon! Have a great rest of the day/evening!