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Why is my game not loading prizes

mzneen2mzneen2 Posts: 3 Newbie
in Support
Each time I log into the Candy Crush Soda game it tells me that there is not an internet connection. My progress has been saved but I cannot collect prizes. I cannot log into my account. Is there a glitch in the game? This has been going on for sometime. 
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Answers

  • PummyRajPummyRaj Posts: 13,330 Farm Moderator
    Hello @mzneen2 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!  How are other games on your device?  Are they working fine or the same? 

    According to your reply, I will be able to suggest you what to do next!

    ** IF you tap on "Type your Comment" box located below, you will be able to post back. 

    Talk to you soon!  Have a great rest of the day/evening! 

    Signature - Moderators 2021 FHS PummyRajpng
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  • Hey! Would you like to give us your opinion?

  • Mizelledebbie_50Mizelledebbie_50 Posts: 1 Newbie
    I am not receiving any prizes
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  • mzneen2mzneen2 Posts: 3 Newbie
    My device is brand new and it is working fine
    Flag · Helpful Woah! Sweet Love Haha
  • mzneen2mzneen2 Posts: 3 Newbie
    My other games are working fine
    Flag · Helpful Woah! Sweet Love Haha
  • heidifralickheidifralick Posts: 37 Level 2
    Mizelledebbie_50 said:
    I am not receiving any prizes

    Flag · Helpful Woah! Sweet Love Haha
  • heidifralickheidifralick Posts: 37 Level 2
    @Mizelledebbie_50 I'm not receiving mine either and support sent me right back here!!!
    Flag · Helpful Woah! Sweet Love Haha
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