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Hi
I got golden offer and I bought it.The money has been deducted from my Microsoft account, but offer is not in my candy account and when I want to buy it again, it says already own this. I play candy crush with Win10.
please help me!
@Nilo0 Hi you can contact customer support from your game just go to cog wheel , then question mark and select gold bars and purchases and explain your issue
By the way, I'm not a new payer!! I played CC Soda Saga for long time and My account in game is Nilo Sims.
Hi Sukanta_Biswas. Thanks for the reply.
I don't know about the app purchase for new player but I didn't buy that. During the game(CC Soda Saga), I got 8 golden tickets and activated the golden offer for 24 hours about 0,9$ and I paid it from my Microsoft account after that nothing happened!ย
I don't think this purchase is about new players.
by the way, after trying to fix this and log out from my account and reinstall CC Soda Saga, I lost all booster I had!!!!๐ฅ
So Where I can contact your player support? and Where can I tell my problem to store support or game team then they solve it?
Can you PlZ put links for me?
๐ญ
Welcome to the King Community.
The offer you bought was an app purchase that was only available to new players. It was a game package which means that new players will get the app with the package as soon as they install the game.
However you should contact our player support and there you will find detailed information or refund.
@Nilo0 Hi, you will need to contact customer services from you game as the community does not deal with purchases due to it containing your personal details
.When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Hope this helps
Hi again and Thank you so much.
I deleted candy crush soda saga game and installed both versions of them(candy crush soda saga and candy crush saga), then restarted my laptop and logged in to my account in both game, but nothing happened.
To buy this gold offer, it was automatically connected to the My Microsoft account and nothing happened after deducting the money. After trying to repurchase my Microsoft account says it was purchased.
@Nilo0 Hi and welcome, its a free game so may just be an add on would install it and see if what you purchased shows up. after installation make sure you restart your device
I did everything you said but nothing changed. I also checked My Library in my Microsoft Store and found a purchased version of the game!!! why it happened?I bought gold offer in-app purchase but ...
what can I do know?
@Nilo0. Please check your game is up to date and log out and restart your device, then log back in. see if this resolves your issue. If not please let us know
Reading your picture you will need to go to your downloads / my games or were ever you downloaded it to and install the download for this
Thank you
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