Won a level but did not register on Mr Toffee?

Adav

I just won a level on King.com and Mr Toffee did not register that the level was won? How can this be rectified? I lost many lives trying to win this and we've been stuck on the board for a while because somebody is blocking a tile, and then when I try to make another line, Mr Toffee is on his nap?

Yosca

Hi @Adav This morning I had the same thing. I had to win an ice level, did that and indeed it didn’t register 🤨. Maybe there wasn’t enough ice on it because I when I got another iced level, and yes there was plenty plenty plenty ice it did register. I remember it happened in the past too, and only with the iced level. So was your tile to win an ice level?

Adav

@Yosca , it was 1901 Jam

Yosca

Hmmm 🤷‍♀️ Well I can only say it happened to me sometimes and this morning too. Maybe a disturbance...

Adav

I think I have figured it out...... When you first open up / refresh the King.com site page the teams and Mr Toffee does not appear to be running on the screen. Only after you played a game and go back to the main screen, will it appear. In other words, it only register once you played 1 game already..... a bit daft.

[Deleted User]

@Yosca have you try the standard troubleshoot procedures? log out..etc....LOL

don't need to respond, i was just kidding. 😁

Yosca

@ipete 😂😂🤣🤣👍🏻