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Why? I cannot watch a video for more moves anymore

diggityD333
diggityD333 Posts: 2

Level 1

edited October 2020 in Support

Why did I used to be able to watch a video for more moves and now I can't ?

Answers

  • [Deleted User]
    [Deleted User] Posts: 5

    Level 2

    Hello, that's because its a test feature and so u won't always have it. Just hope u can get it again in the near future 🙂

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020

    @diggityD333 Hi and welcome, Video ads is a bonus feature so this is not always guaranteed to be in your game, Bonus features are given to groups of randomly selected people so this just means you are not in that group at present but you could be again in the future, It can also be missing due to temporary problems.

    To ensure your getting the features available to you always check for a game update and log out and restart your device, then log back in

    Hope this helps

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the community.

    Video ad feature is a bonus feature. Like all other bonus features it is not permanent part of the game and awarded to a selected pool of players on random basis. It means that there is no guarantee that any bonus event will always available in your game. It may appear, disappear, or simply be replaced any time. Having said all of that it may also be unavailable due to some temporary issues. Please log out, update your game application, restart your device and login again. And hopefully at some stage it will reappear in your game.

    Thanks.😀

  • Diamond_Lim
    Diamond_Lim Posts: 167,035

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a sodalicious day! 🥤

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