Missing purchase

kiacha

I just purchased something on candy crush Saga and it has not loaded. I have receipt showing it was paid.

[Deleted User]

Hello @kiacha , Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.

If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases.

Sukanta_Biswas

Hi @kiacha I've already replied to another post of yours and one post is enough for the same problem😉

This post is being closed.

Thanks!